Our staff are expected to be courteous to patients at all time and we expect patients to be courteous to doctors and staff at all time.
Verbal abuse and physical violence are a growing concern for staff working within the NHS. The practice staff have the right to care for others without fear of being attacked or abused. If a patient is verbally abusive to staff, or persons present on the practice premises, the practice will initially give the patient a written warning. Should the practice have any further concerns that patient’s name will be removed from the practice List and we shall cease to be responsible for his/her medical care. Violence towards staff under no circumstances will be tolerated. The Police will be called, and the person prosecuted. The practice will immediately give notice to cease to be responsible for that patient’s medical care.